INFORMATION WE COLLECT

Personal Information

We collect the following types of personal information:

Contact Information:

• Full name

• Phone number

• Email address

• Service address and directions

• Emergency contact information

Vehicle Information:

• Make, model, year, and color

• License plate number

• Vehicle Identification Number (VIN) when required

• Vehicle condition and pre-existing damage documentation

• Service history and preferences

Service and Booking Information:

• Appointment dates and times

• Service packages selected

• Add-on services requested

• Special instructions or requests

• Photos of vehicle condition (before/after service)

Payment Information:

• Billing address

• Payment method details (processed securely through Stripe)

• Transaction history

• Deposit and payment records

Location Information:

• GPS coordinates for mobile service delivery

• Parking and workspace availability

• Property access instructions

• HOA or building management contacts when applicable

Automatically Collected Information

We may automatically collect certain information about your device and usage patterns:

• IP address and device identifiers

• Browser type and operating system

• Website usage patterns and preferences

• Communication preferences and interaction history

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Service Delivery:

• Scheduling and confirming appointments

• Providing mobile auto detailing services

• Communicating service updates and arrival times

• Documenting vehicle condition and service completion

Business Operations:

• Processing payments and managing billing

• Maintaining service records and customer history

• Improving service quality and customer satisfaction

• Training staff and quality control

Communication:

• Sending appointment confirmations and reminders

• Providing service updates and completion notifications

• Responding to customer inquiries and support requests

• Sharing important policy or service changes

Legal and Safety:

• Complying with applicable laws and regulations

• Protecting against fraud and unauthorized activities

• Maintaining records for warranty and insurance purposes

• Ensuring technician and customer safety

INFORMATION SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We work with trusted third-party service providers who assist with our business operations:

• GoHighLevel (CRM and Booking System): Customer data processing for scheduling, communication, and customer management

• Stripe (Payment Processing): Secure payment processing and transaction management

• Google Services: Calendar integration and location services for mobile delivery

Legal Requirements: We may disclose your information when required by law, including:

• Response to legal process, court orders, or government requests

• Protection of our rights, property, or safety

• Investigation of fraud or other illegal activities

• Compliance with Pennsylvania consumer protection laws

Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information:

Technical Safeguards:

• SSL/TLS encryption for all data transmission

• Secure data storage with access controls

• Regular security assessments and updates

• PCI DSS compliance for payment processing

Operational Safeguards:

• Limited employee access to personal information

• Staff training on privacy protection procedures

• Secure disposal of physical and electronic records

• Regular backup and recovery procedures

Third-Party Security:

• Vetted service providers with appropriate security standards

• Data processing agreements with privacy protections

• Regular monitoring of third-party security practices

YOUR PRIVACY RIGHTS

You have the following rights regarding your personal information:

Access and Review: Request copies of personal information we maintain about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal retention requirements)

Opt-Out: Unsubscribe from marketing communications at any time

Data Portability: Request transfer of your data to another service provider

To exercise these rights, contact us using the information provided below.

DATA RETENTION

We retain your personal information for the following periods:

• Active Customer Records: Duration of business relationship plus 7 years

• Service History: 7 years for warranty and legal compliance

• Payment Information: As required by financial regulations

• Marketing Communications: Until you opt out or request deletion

• Vehicle Condition Documentation: 3 years for warranty and liability protection

CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will promptly delete such information.

SMS AND EMAIL COMMUNICATIONS

Text Message Consent: By providing your phone number, you consent to receive service-related text messages including appointment confirmations, reminders, and service updates. Standard message and data rates may apply.

Email Communications: We may send service-related emails including confirmations, receipts, and important account information. Marketing emails will only be sent with your explicit consent.

Opt-Out Instructions:

• Text STOP to any text message to unsubscribe

• Click unsubscribe links in emails

• Contact us directly to update communication preferences

Note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

PAYMENT PROCESSING PRIVACY

Stripe Payment Processing: We use Stripe, Inc. for secure payment processing. When you make a payment, your payment information is transmitted directly to Stripe and processed according to their privacy policy and security standards.

International Data Transfers: Payment data may be transferred to and processed in the United States by Stripe, Inc., which maintains appropriate privacy and security protections.

PCI DSS Compliance: All payment processing meets Payment Card Industry Data Security Standards (PCI DSS) requirements.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used

• Right to delete personal information (subject to exceptions)

• Right to opt-out of sale of personal information (we do not sell personal information)

• Right to non-discrimination for exercising privacy rights

POLICY UPDATES

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website

• Sending email notification to registered customers

• Providing notice through our booking system

Continued use of our services after policy updates constitutes acceptance of the revised policy.

CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

KBC Auto Detailing
Email: [email protected]
Phone: (866) 270-4565
State College, PA [16801]

This Privacy Policy is effective as of [July 7th, 2022]

Last Updated: [September 5th, 2025]